Season Passes/Mainstage Shows

Season Passes and Individual Mainstage Performance ticket purchases can be made securely through our online ticketing system or in person at the venue on the night of a performance. Group sales can be arranged by contacting the box office by email. 

Your Ticket(s) will be delivered Electronically using the e-mail address you provided at the time of purchase. You may print your ticket(s) at home if you wish; however, we are happy to view the tickets on your mobile device as well.

All sales are final and non-refundable. We do not offer refunds or accept returns on any season passes or tickets purchased directly through the Ray of Light Theatre box office or through a 3rd party.

Tickets may be exchanged based on ticket availability at the time of the request, credited to your customer account, or converted to a tax-deductible donation to Ray of Light Theatre. Exchanges will be based on the current box office ticket pricing: you may have to pay any difference in price between the ticket you purchased and the ticket for the performance you’d like to attend instead. 

Any credit provided must be used by the end of the season in which the purchase was made, otherwise, remaining credit will be converted to a tax-deductible donation to Ray of Light Theatre.

Exchanges may incur an additional $5 processing fee for individually purchased tickets; however, season pass holders may exchange tickets with no additional fee.

Accessible and companion seating are available at all performances, but tickets must be processed by the box office directly. Please contact us by e-mail with any accessible seating requests or special seating requests due to medical conditions.

We suggest that you arrive 15-30 minutes prior to the scheduled performance time to ensure you’re able to make concession purchases, use the restroom, and find your seats.

Individuals who arrive late and are not seated by the time the performance begins will be seated at the discretion of the House Manager at the first appropriate time that allows for the least disruption for the performers and audience: depending on the production, it may not be possible to seat you until intermission if you do not arrive on time. You may be asked to sit in an alternate location to avoid disrupting the performance - you may take your assigned seats during intermission if this is the case.

We do not operate box office hours in the day, or offer telephone ticket purchases/assistance. E-Mail is the only way to contact the box office prior to a performance.

E-Mail us at tix@rayoflighttheatre.com

Privacy Policy

Contents

1. ABOUT US

2. ABOUT THIS PRIVACY POLICY

3. WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT?

4. HOW WE USE YOUR PERSONAL INFORMATION?

5. WHAT IS OUR LEGAL BASIS FOR PROCESSING?

6. HOW WE SHARE YOUR PERSONAL INFORMATION?

7. YOUR MARKETING CHOICES

8. RETENTION OF YOUR DATA AND DELETION

9. INTERNATIONAL TRANSFERS

10. YOUR DATA PROTECTION RIGHTS

11. CHANGES TO THIS PRIVACY POLICY

12. CONTACT US

1. ABOUT US

“We”, “us” or “our” means Ray of Light Theatre, with its principal place of business located at 584 Castro St PMB 235 San Francisco CA US 94114-2512.

2. ABOUT THIS PRIVACY POLICY

Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at tix@rayoflighttheatre.com.

3. WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT?

We collect personal information that you provide directly to us:

Contact information. If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.

Payment information. To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.

Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.

Communications information. We may also collect other information during our communications with you, including information that you send to us when interacting with our customer service agents, or when you call us or send emails or text messages. This may include information about how you contacted us, your marketing preferences, and other information that you choose to share.

4. HOW WE USE YOUR PERSONAL INFORMATION?

We use the personal information we collect for the following reasons:

• To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.

• To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.

• To provide you with information about the Services that you request from us or which we feel may interest you.

• To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.

• To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.

• To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.

• To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.

We may also use your personal information to fulfill our obligations as set out by the applicable law, or to carry out any other purpose as described to you at the time your personal information was collected.

5. WHAT IS OUR LEGAL BASIS FOR PROCESSING?

In certain countries we are required to have a legal basis for collecting and using your personal information. Our legal basis will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need your information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your fundamental rights. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the details provided in the “Contact Us” section below.

6. HOW WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal information in the following ways:

• With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.

• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.

We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal information if we have a good-faith belief that such sharing is required under applicable legal obligations.

7. YOUR MARKETING CHOICES

When you sign up for a promotion like a sweepstakes, or subscribe to receive our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.

We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.

You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: tix@rayoflighttheatre.com.

8. RETENTION OF YOUR DATA AND DELETION

Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.

When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).

The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.

Details of retention periods for different aspects of your personal data are available from us on request by contacting us using the contact details provided under the “Contact Us” heading below.

9. INTERNATIONAL TRANSFERS

We will ensure that any transfer of personal information to countries outside of the United States will take place pursuant to the appropriate safeguards.

10. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have some of the following rights under applicable data protection laws. To exercise any of them, please contact us using the details provided in the “Contact Us” section below

• You may access, correct, or request deletion of your personal information

• You may object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information, (i.e. your data to be transferred in a readable and standardized format).

• If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

You may also have the right to complain to a supervisory authority about our collection and use of your personal data. For more information, please contact your local supervisory authority.

11. CHANGES TO THIS PRIVACY POLICY

From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. When we update this Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.Please come back and check this page from time to time for the latest information on our privacy practices.

12. CONTACT US

The data controller of your personal information is Ray of Light Theatre, with its principal place of business located at 584 Castro St PMB 235 San Francisco CA US 94114-2512.

If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:

Ray of Light Theatre

584 Castro St PMB 235 San Francisco CA US 94114-2512

tix@rayoflighttheatre.com